Join Our Leadership Team: Head of Service Delivery, Quality and Standards
Location: Eyre Street, Sheffield (with flexible/hybrid working)
Hours: 36.25 per week, Monday to Friday (flexible between 8am–6pm)
Salary: 42,000- 45,000 based on experience
Contract: Permanent
Are you a passionate, innovative leader looking for your next challenge in the charity or social care sector? Do you want to make a real and lasting impact in the lives of older people across Sheffield?
At Age UK Sheffield, we’re not just a service provider—we’re an organisation that puts older people at the heart of everything we do. We are now recruiting for a strategic, forward-thinking Head of Service Delivery, Quality and Standards to join our Senior Management Team and lead the evolution of our services at a time when older people need us more than ever.
About the Role
This is a rare opportunity to join an innovative, award-winning charity that prides itself on delivering excellence. Reporting directly to the Chief Executive and working closely with our Board of Trustees, you will have overall responsibility for the quality, delivery, development and strategic leadership of a diverse portfolio of services, including:
- Independent Living Coordination
- Hospital Discharge
- Dementia Support
- Information & Advice
- Paid-for Home Support Services
You will provide leadership to managers and teams working across multiple locations and community settings, ensuring services are safe, effective, person-centred and financially sustainable. You will lead on safeguarding, health and safety, quality assurance and continuous improvement, helping us maintain high standards and achieve excellent outcomes for older people.
About You
You will be an experienced senior leader with a background in social care, health or the voluntary sector. You will have a proven track record of managing multiple services through others, balancing strategic leadership with strong operational oversight.
You will be comfortable leading managers and geographically dispersed teams, ensuring consistent standards, strong performance and a positive culture across a complex service portfolio.
You’re equally at ease presenting performance reports and strategic proposals to trustees as you are engaging with frontline staff, volunteers and older people using our services.
You’ll Bring
- Significant experience of leading multiple frontline services, ideally across different locations or community settings.
- Experience of managing and developing managers, team leaders and remote or dispersed teams.
- A strong understanding of safeguarding, governance, quality assurance, health and safety and risk management.
- Experience of external audits and working within quality frameworks, with a good understanding of regulatory standards continuous improvement.
- Strong operational and contract management skills, including performance monitoring, KPI reporting and service development.
- Excellent leadership and relationship-building skills, with the ability to inspire, support and develop others.
- Strong IT and data literacy, using information and insight to drive decision-making and improve outcomes.
- A collaborative, flexible and values-driven approach to leadership.
Why Work With Us?
– You’ll be part of a visionary, supportive, and diverse organisation committed to making Sheffield a great place to grow older.
– We offer flexible working hours and hybrid working options following a comprehensive induction.
– 30 days annual leave (plus bank holidays)
– Age UK Sheffield is proud to be a Mindful Employer and a Disability Confident Employer. We warmly welcome applications from people of all backgrounds, including LGBTQ+ and Black and ethnic minority communities.
Ready to Lead Change?
If you’re excited by the opportunity to shape and deliver outstanding services that make a difference, we’d love to hear from you.
Apply by: 9am on Monday 14th September. Interviews will be held during week commencing Monday 21st September
For an application pack please go to the ‘Recruiting’ page on www.ageuk.org.uk/sheffield
Find out more: www.ageuk.org.uk/sheffield
Join us. Lead with heart. Deliver with purpose
