We require a Care Support Service Lead to join our Sheffield team.
Salary: £34,201 per year
Hours: 28 hours per week
Location: Sheffield, with work across the city’s communities
Reporting to: Chief Operating Officer
Contract: Permanent
Lead a service that puts Sheffield’s unpaid carers first
Crossroads Care Charity delivers the Sheffield Carers Service on behalf of Sheffield City Council. Our team gives unpaid carers advice, information and support by phone, face to face and in the community, including statutory carers assessments, grants, training and groups.
We’re looking for a Carers Support Service Lead to provide day-to-day leadership of the service. You’ll be accountable for quality, performance and delivery against our contract, and you’ll lead a team that makes a real difference to carers’ lives.
What you’ll do
Lead the day-to-day running of the service in line with our contract with Sheffield City Council and our organisational standards
Line manage, coach and supervise the team, including setting objectives, regular 1-2-1s and annual appraisals
Ensure carers assessments, including statutory assessments under the Care Act, are consistent, high quality and strengths-based
Sign off support packages and grant applications, and present support packages to the carers panel
Monitor and report on performance, quality and KPIs, and use data to drive service reviews and better outcomes
Carry out audits and spot checks, and lead on quality assurance and evaluation
Meet regularly with commissioners, stakeholders and partners, and represent the charity at strategic and operational meetings
Lead on IT and AI systems as the team’s “super user”, including process maps and training for new staff
Develop new ways to reach a more diverse range of carers, and lead on outreach, events and the biennial Carers Assembly
Contribute to budget planning and make sure resources are used effectively
What we’re looking for
Experience of managing a team, including objective setting, supervision and appraisals
Experience of coaching to develop staff and improve service delivery
Experience of performance management, and of using data to review services and improve outcomes
Experience of monitoring and evaluating services, with an outcome-based approach to quality
Experience of using a database to record work in an adult service
An understanding of the needs of carers, through paid or unpaid work or personal experience
Knowledge of the Care Act and what it means for carers, and a solid understanding of complex assessments and support plans
A good understanding of quality assurance, and of equality and diversity legislation and best practice
Educated to degree level, or equivalent experience
Excellent written and spoken communication, including presentation skills
Resilience and the ability to work under pressure to targets and deadlines
A commitment to inclusive services, involving carers in service design, partnership working and continuing professional development
It would be great if you also have experience in a social care, health or advice setting, of delivering training, or of working in the voluntary sector (paid or unpaid). Knowledge of safeguarding and employment law, or a relevant qualification in social care, health care or management, would also be welcome.
What we offer
28 days’ annual leave plus bank holidays (pro rata)
Workplace pension
Westfield Health cash plan (level one) after probation, and a Blue Light Card
Paid mandatory training and ongoing development
The chance to shape a growing service for carers across Sheffield
Our values are Caring, Teamwork, Resourceful, Respect and Collaborative. If they matter to you too, we’d love to hear from you.
This post is subject to an enhanced DBS check.
How to apply
Apply via the website, or social media or request an application form by emailing in**@********************co.uk
Closing date: 27th November 2026
For an informal chat about the role, contact Fay Warner on 01709 360272.
Crossroads Care Charity is an equal opportunities employer. We welcome applications from everyone, including people with personal experience of caring.
