Job Purpose
As Data & Insights Officer, you will play a vital role in ensuring Sheffield Hospitals Charity’s data is accurate, well managed, and used effectively to support decision making across the organisation. You will provide trusted insight, high quality reporting, and CRM support that helps teams understand their performance, improve their work, and maximise impact for Sheffield’s NHS. This is a varied, hands-on role with cross-organisational responsibility for our CRM system, Beacon. You will provide system administration and ensure supporter data is well structured and fit for analysis. Working closely with colleagues across Fundraising, Brand and Communications and Grant Making teams you will help embed consistent data processes and improve confidence in using information day to day. You will play a central role in supporting strong data governance, compliance, and continuous organisational learning. Joining a supportive and collaborative team, you will have the opportunity to shape how data and insight is used across the charity, develop systems from the ground up, and make a meaningful difference to the way we support patients, staff, and services across Sheffield’s NHS.
Key Responsibilities
Insight and Reporting
• Lead on the development and delivery of accurate and meaningful reporting.
• Design and maintain dashboards, performance reports, and visualisations that support strategic and operational decision making.
• Translate complex datasets into clear, accessible insight, highlighting trends, risks, KPIs and opportunities for improvement.
• Develop and maintain supporter and stakeholder segmentation to enable targeted communications, fundraising, and engagement strategies.
• Work with Fundraising team to translate segmentation and audience insight into practical recommendations for campaigns and supporter care.
• Analyse trends and behaviours within supporter segments to assess past campaign performance, engagement levels and opportunities, improve the supporter experience, and deepen understanding of donor motivations to give.
• Work with Individual Giving and Legacies manager to make recommendations for changes in timings, channels, and segmentation.
• Work with Individual Giving and Legacies manager to map supporter journeys and drop-off points, recommending improvements to user/donor experience.
Governance and Compliance
• Support the organisation’s data governance framework, ensuring clear ownership, accountability, and appropriate controls.
• Contribute to data protection and information governance activity, including GDPR compliance, data audits, and risk management.
• Ensure data practices align with regulatory requirements and sector best practice.
Organisational Learning and Data Culture
• Promote data literacy across the organisation, helping colleagues build confidence in using data effectively.
• Develop guidance and training to support consistent and appropriate use of data.
• Champion a culture of learning and continuous improvement through effective use of insight.
• Work collaboratively across teams to embed good data practice into everyday work.
Supporter Data and CRM Administration
• Hold cross-organisational responsibility for Beacon as the charity’s CRM system.
• Act as system administrator, managing user access, permissions, user-friendly configuration, and system settings.
• Ensure supporter data within Beacon is accurate and structured to support effective analysis and reporting.
• Deliver processing elements of supporter care, including data entry, data cleansing, and processing supporter information.
• Support colleagues to use Beacon effectively, providing guidance and training as required.
• Maintain up-to-date Gift Aid declarations and liaise with the finance team to support claims.
• Build dashboards on Beacon and work with stakeholders to improve system functionality, integrations, and workflows.
Person Specification Essential:
• One year or more experience in a role working with data, reporting, and insight in a professional setting.
• Proven ability to analyse and interpret complex datasets and present findings to non-technical audiences.
• Experience developing reports and dashboards using tools such as Excel, Power BI, Looker Studio, or similar.
• Strong understanding of data quality, data governance, and information management principles.
• Knowledge of data protection requirements (e.g. GDPR) and experience supporting compliant data practices.
• Highly organised and methodical, with excellent attention to detail.
• Confident working across multiple systems.
• Experience using segmentation to inform fundraising or marketing strategies.
• Strong communication skills and the ability to work collaboratively with colleagues at all levels.
Person Specification Desirable:
• Experience working in the charity sector.
• Experience designing or improving data processes and systems from scratch.
• Familiarity with CRM or fundraising databases.
• Experience working with SQL to extract, manipulate and analyse data.We reserve the right to close this vacancy early if we receive sufficient applications.
We encourage interested candidates to apply as soon as possible.
Please refer to our website Join Us | Sheffield Hospitals Charity for more information and the full job pack. We reserve the right to close this vacancy early if we receive sufficient applications.
We encourage interested candidates to apply as soon as possible.
Please send a CV and covering letter describing how you meet the job description and person specification to hrshc@shct.nhs.uk.
Please keep your CV and cover letter to no more than two pages each. Sheffield Hospitals Charity is dedicated to providing an inclusive working
environment that encourages diversity and equal opportunities for all. We
are committed to supporting a team that is representative of a variety
of backgrounds, perspectives and skills. We will seek to make reasonable adjustments to overcome barriers to employment caused by disability and/or
neurodiversity, and encourage applications from these candidates. If you need any reasonable adjustments, please contact us at hrshc@shct.nhs.uk.
We guarantee to offer an interview to those with a disability who meet the minimum criteria.
Closing date: midnight, 29th March 2026
Interviews will take place on:
First round 15th April 2026
Second round 21st April 2026
If you are unavailable for either of the above interview days, please clearly state your nearest possible availability in your email.
We reserve the right to close this vacancy early if we receive sufficient applications. We encourage interested candidates to apply as soon as possible.
Applicants must have the right to work in the UK. Unfortunately, we do not hold a sponsorship license and therefore we are unable to offer visa sponsorship for this Role
